Terms & Conditions

1. Missing item or any discrepancy must be reported within 7 days upon receiving merchandise.

2. Past due invoice is subject to a 1.5% financing charge per month.

3. Every bounced check will have a $15.00 fee imposed.

4. Past due invoices are subject to 1.5% charge per month

5. Customer fail to pay, our company has the right to send the customer to collection agent and the customer should be responsible for the collection fee.

RMA Policies & Procedures

1. RETURN FOR REPAIR

1. In-Warranty Repair

1. Items may be returned for repair without charge, under warranty, for up to ONE YEAR (Calendar date) from the date of invoice unless otherwise stated on the invoice. The warranty is non-transferable. ILY makes no guarantee of compatibility and does not guarantee items which are used for any purpose other than those specified in its accompanying instruction manual. All returns must be authorized by ILY’s RMA Department (562) 801-2888. Describe the item to be returned and the reason for the return. The RMA Representative will issue an RMA number. You may then return the item for repair. Be sure to write the RMA number clearly on the shipping label and enclose a copy of your original invoice.

2. For items that are phased out, or for which no replacement is available, or which are irreparable, ILY will give credit equal to a proportion of the original purchase value as follows:
   2~6 months: 85%
   7~12 month: 80%

2. Out-of-Warranty Repair
   
   

2. RETURN FOR CREDIT

• Merchandise returned for credit is subject to a restocking charge. Prior to returning any merchandise to ILY, you must contact ILY’s RMA Department to request authorization to return material. ILY’s RMA Department will process the necessary paperwork and issue an RMA number which must be clearly displayed on the shipping labels on all returned boxes. Returned goods must be shipped in their original boxes and packing materials with a copy of the original invoice enclosed. All manuals, cables, diskettes, and accessories originally shipped must be included with the product and in sellable condition. Otherwise, the credit will be deducted accordingly. No returned merchandise will be accepted without an authorized RMA number.

• There is a 20% restocking fee for credit returns between 0 to 30 calendar days from the date of invoice.

• No refund or credit returns will be issued after 30 days. No exceptions.
  
  

3. SOFTWARE AND IC CHIP RETURN

   • All sales of software, or IC chips, and special orders are final. IC chips such as CPUs and REMOTE BOOT ROMs will be replaced for a period of 30 calendar days from the date of invoice. No refund or credit will be given. No exceptions.
     
     

4. CANCELLATION OR REFUSAL

• All order cancellations must be received prior to shipment by ILY. Otherwise, merchandise refused or returned is subject to a service fee and shipping costs.
  
  

5. RMA number is good for 15 days. After 15 days, the RMA number is no longer valid and a new number must be obtained by customer.
   
   

6. All RMA products will be shipped back with ground service freight prepaid. However, priority delivery of replaced product(s) can be arranged if the requester is willing to pay the freight charged.
   
   

7. Please allow 3-4 weeks for refund processing.