Customer Feedback from Scott Creel

From: Creel, Scott

To: 'ily@ily.com'

Sent: Thursday, July 25, 2002 7:08 AM

Subject: Web Page

I want to thank you for configuring your web page to go directly to the product indicated when you click on the link from Pricewatch.com.? I will look for your link when shopping on Pricewatch in the future.

Thank You,

Scott Creel

Customer Service Administrator

Information Technology Services Dept.

Trevecca Nazarene University

(615) 248-1223

screel@trevecca.edu

Customer Feedback from Dan McDermotte

----- Original Message -----
From: "Dan McDermott" <Dan_McDermott@compaid.com>
To: <ily@ily.com>
Sent: Tuesday, July 02, 2002 1:34 PM
Subject: Teac CD-W540E

> I called Monday afternoon about an order I received, thinking I had
received
> the wrong drive unit. I was not expecting a TEAC drive packaged under the
> ikebana brand name. I checked with TEAC and they verified it is one of
> their drives packaged by reseller. All is well, I am satisfied
> with what you sent and impressed with how well it was packaged. Nice
job.
> Thanks for the quick customer service. I'll give you a good rating
online.
>
> Dan

Customer Feedback from Kent Younkin

----- Original Message -----
From: "KWORLD" kyounkin@qualcomm.comTo: ily@ily.com>Sent: Wednesday, April 24, 2002 3:36 PM
Subject: Great service
Concerning Online Order #7233: I just wanted to let you know that I thought your service has been great
> and that your blank DVD media have worked well. I was having problems
with blank media from CD-Recordable.com and had to return them. I have had no
> problems with your blanks.
I have also recommended you to other DVD burning enthusiasts:
http://forum.doom9.org/showthread.php?s=&threadid=23735
I have just placed another order with Ily today for more blank DVD's and
am
> confident that there will be no problems with those either.
Regards,
Kent Younkin

Customer Feedback from Jory Prather.

> Contact : Jory Prather

> E-mail : blackjackshellac@rocketmail.com

> Phone : 4253762676

> Fax : .

> Customer Feedback : I've encountered many bad experiences with almost

every vendor I've done business with; but not with ILY. Service like yours

is rare. I ordered on Tuesday night, called Wednesday morning requesting a

carrier/delivery change, the package shipped on time and I received it

Thursday morning. There was fast, accurate communication from your service

department and it was a professional experience throughout the entire

process. I'll definately return as a customer in the near future!

> Thanks again,

> Jory Prather:00

Customer Feedback from Mike Ingram.

----- Original Message -----

From: "Mike Ingram"

To:

Sent: Wednesday, May 10, 2000 10:56 AM

Subject: Awesome! We Love it!

> We LOVE our new duplicator. We bought the 4-bay box and the 99A

> controller to burn to 3 cd's; we hooked it up easy as pie and we just

> wanted to say Thank You! Awesome!

>

> --

> Mike Ingram

> Information Manager

> National Electronic Attachment, Inc.

> Atlanta, GA

> 800-782-xxxx, ext. 1902

Customer Feedback from Brian Valentine.

----- Original Message -----

From: Brian Valentine

To: ily@ily.com

Sent: Thursday, May 03, 2001 2:13 PM

Subject: thanks for the excellent customer service

Recently I ordered a print server from your website. You shipped the item to me the next day, only it was an opened box and it had an important part missing - the print server. I had the power supply, drivers disk, and manuals. I called and within two days you had the missing part to my door.

Thank you so much. Keep up the excellent customer service.

God Bless,

Brian Valentine

Customer Feedback from Micheal S. Smith

> Before I delete this email, I just wanted to

> do something I have never done in 14 years in

> the computer business; send a "thank you" missive.

>

> Your company does what it says it will do, when it

> says it will do it. It is responsive, and gives a certain

> personal touch which is sadly missing in this industry

> 99.999% of the time. Your prices were the best, and

> you had the product (actually, unlike a lot of other companies)

> in stock.

>

> My new cd burner arrived on time, exactly as ordered,

> and perfectly packaged.

>

> Now to get these 10gb's+ of backup off my live drives.

Michael S. Smith